STORE POLICIES

All prices listed are GST inclusive and in NZ dollars. Our prices are delivered anywhere in New Zealand.


Secure online payment options are via internet banking and Visa/Mastercard.

 

Customers can be confident that their details are protected and are used only for purposes of transaction fulfilment.
 

Blue Duck Packrafting Limited does not store cardholder or card information.


We use the secure payment gateway Stripe for our credit card transactions.

 

If you are not satisfied with your purchase please contact us at hugh.canard@gmail.com or call or txt us on 021 406 546 within 5 days from the date of delivery to arrange a refund or exchange.

 

Return shipping for a refund or exchange is the responsibility of the customer and we will cover the cost of returning the exchanged item.


For a full refund the item must not be used and be in its original packaging. If these conditions are not met the refund or exchange will not be processed.


If a product proves to be faulty Blue Duck Packrafting Ltd will either refund or replace the product.

Blue Duck Packrafting will not replace, remedy or refund the product under circumstances of vandalism, misuse or general lack of care. 

 

Most packraft orders are custom built to your requirements for colours and options.  Your packraft or accessories will be shipped direct to your nominated delivery address.

We will ask you to nominate your colours AFTER as soon as you have paid for the packraft.

 

Please provide any special instructions in the Cart section. We cannot ship to a PO Box.


We ship using Fastway Couriers.  If your goods are delivered and there is no safe way of completing your delivery – no-one at home, or unsafe location subject to potential theft, your goods will be taken to the Fastways depot, where you can pick them up during business hours.

Please contact us for delivery outside of New Zealand.


Delivery times will be quoted at the time of order. For NZ stocked items this is between 2-4 working days, depending where you live. 


For factory orders we airfreight direct into our Christchurch base, unpack and check everything, then courier it to you. The factory time is between 2-3 weeks for custom orders.

 

We give a lot of thought to how we can enjoy life and the cause the least harm.

 

All plastics are fossil fuel-based. Most outdoor recreation has an impact on the environment, through our travel to remote places and just by being there. Packrafting, like everything we enjoy in the outdoors, will have an impact, so let’s keep it down as much as possible.   We think packrafting is one of the less environmentally impacting water-based activities out there. There’s our Carbon emissions and pollutants to consider. 

 

Here’s some facts that you can consider.

 

  • Packrafts are made from TPU (thermoplastic polyurethane) which very stable and is ultimately biodegradable.

  • Compared with PVC or Vinyl, TPU has way less toxins included in its manufacture, and it is stable so they don’t keep leaking back.  PVC has up to 50% of its weight as plasticisers, which emit very toxic gases and chemicals. Vinyl and PVC are very toxic when burned. 

  • TPU is lighter and stronger, so you don’t need so much of it.

  • PVC inflatables are much heavier than TPU, and so are hard shell boats of polyethylene or aluminium.  This means you can walk in to remote places, and don’t need to use very expensive and fuel consuming helicopters.

  • TPU is UV stable and if you store your boat out of the sun, it will last a long time. 

  • Most TPU is welded (the thermoplastic part) and that keeps lots of adhesive solvents out of the atmosphere.

  • On a packraft trip there is no excuse not to carry out your rubbish when you float out. 

 

Don’t even get me started on GRP (fibreglass)

 

16 Mountfort Street

Christchurch 8024

NEW ZEALAND

PHONE:  021 406 546

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